# Requesting a refund for a "Sold through Link" payment

These articles are only intended for purchases stated as “Sold through Link” and show up as "Link.com*[business name]” on your bank or card statements.
We understand that sometimes purchases of digital products do not go as planned. If this happens, we will try to make things right for you. Learn how to [request a refund](/questions/requesting-a-refund-for-a-sold-through-link-payment#request-smp-refund). Refunds may take several business days to be credited to your original payment method, such as your bank or credit card. Check with your financial institution to understand when the applicable payment method will be credited. Reimbursement will be made using the same means of payment as you used for the initial transaction. Only the buyer will be entitled to receive a refund of the purchase price. If you are a gift recipient and wish to return items, please contact the Store Owner to discuss your options.
Check out eligibility details, guidelines, and resources in this article. For information about subscription cancellations, review How do I manage or cancel a subscription when it is Sold through Link?
## **Eligibility**
Your "Sold through Link" purchase may be eligible for a refund if:
* You did not receive your digital goods; or
* What you received is significantly not as it was described, or is unfit for purpose; or
* The digital goods you received were damaged or corrupted; or
* The payment was sent without your permission, duplicated in error or not authorized
* You request a refund for one of the reasons outlined above within 60 days of the completed transaction
Link may reach out to request additional information or evidence to support your refund request. Failure to provide this information within the allocated timeframe may result in your refund being denied.
We do **not** review refund requests for the following reasons:
* Change of mind on purchase*
* Unused subscription
* The payment has already been refunded, has disputed with another financial institution or we have already denied your refund request
\*You may be eligible for a “cooling-off” right to cancel your Order subject the [consumer laws](https://link.com/terms) in your country.
Please note that we will refuse a refund request if we find evidence of consumer fraud, refund abuse, or other misbehavior. We may reach out to the seller you are requesting a refund from for additional information on the transaction, or to support in resolving your request. Refund requests are subject to all local legal requirements.
In the event the refund policy of the Seller you placed an Order with is more restrictive than our refund policy, our refund policy will control.
## **How can I request a refund?**
To start your refund request, ensure that the transaction is "Sold through Link" and that you have reviewed its Eligibility. You may also wish to stop future charges for a subscription when requesting a refund.
1. You should be logged into your Link account account
1. Select '**Contact support'** in the bottom right hand corner of this page
1. Click '**Help with a Purchase'** and select the correct "Sold through Link" transaction
1. Once selected, click '**Did not receive what I purchased'**
1. You should then
   1. Explain the reason: Clearly state why you are requesting a refund.
   1. Provide documentation: If possible, include any relevant receipts, or proof of purchase.
If you did not make your sold through Link transaction from a Link account but need support for the transaction, you can;
1. Select **‘contact support’** in the bottom right hand corner of this page
1. Click ‘**I have a charge from** [**Link.com**](https://link.com/)’ and follow the path to email support
1. You should then
   1. Explain the reason: Clearly state why you are requesting a refund.
   1. Provide documentation: If possible, include any relevant receipts, or proof of purchase.
Our team will investigate and follow up. Please allow up to five business days for our specialists to complete our review.
## **What evidence do I need to provide?**
In some cases we may request additional information from you to support your refund request. Additional requests for information may be requested via email. Please ensure that you respond to any requests within the allocated timeframe, or your request may be denied.
Examples of evidence:
* Details of your digital purchase or product description
* Communication with the business
* Description or supporting screenshots showing why the item is unfit for purpose
## **I want to cancel my refund request**
If you have resolved the issue or it was a misunderstanding, you can easily cancel your refund request by contacting us to let us know. You can do so by clicking on ‘contact support’ in the bottom right hand corner of this page.
If your payment has been refunded, you may have to remake the payment to the business again. We are unable to cancel an already refunded transaction.
## **I can’t find my refunded payment**
All refunds will return to the payment method used for the Order, such as your bank or credit card. You can confirm your payment has been refunded by checking the transaction status in the [**Activity**](https://app.link.com/activity) section of your Link account, or check your inbox for an email receipt from an @Link.com email address, which will share details about your refunded payment.
It generally takes 3 - 7 business days for a refund to show up with your payment method, so you may want to check with your financial institution to understand when the applicable payment method will be credited.
## **Need more help?**
Tell us more about what’s happening and we’ll suggest what you can do next. Click on ‘contact support’ in the bottom right hand corner of this page.