# What’s not covered for refund guarantee protection?

Our protections partner, Cover Genius (via their platform XCover), assesses refund guarantee coverage based on the information you submit and the eligibility requirements described in [our terms](https://link.com/terms/purchase-protections).
**Coverage does not apply to the following items:**
* Damaged, defective, or non-working items
* Jewelry, art, used or antique items; collectibles of any kind, recycled, previously owned, refurbished, resale, rebuilt, auctions, or remanufactured items
* Customized/personalized, rare, one of a kind, or special-order items
* Professional services, including workmanship, installation, professional advice/counseling, and technical support, or help line
* Item for professional, or commercial use
* Plants, shrubs, animals, pets, consumables, and perishables
* All types of stored data or music (including, computer software, DVDs, video cassettes, CDs, audio cassettes)
* Motorized vehicles, automobiles, watercraft/boats, aircraft, and motorcycles
* Land, any buildings, permanently installed items, fixtures, or structures
* Traveler’s checks, precious metals, stamps, coins, currency tickets of any kind (for example, for airlines, sporting events, concerts, or lottery)
* Shipping charges, taxes, storage fees, postage, transportation and delivery charges; promised time frames of delivery
Additional terms, conditions and exclusions apply. For more details on coverage, [view the full terms](https://link.com/terms/purchase-protections).